Management Trainee at Genpact | Off Campus Drive

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genpact off campus drive

Off Campus Drive 2020

Genpact is hiring for the position of Management Trainee. For more such off campus drives, internships and free courses be active on our platform.

Job TitleManagement Trainee at Genpact
DescriptionIn this role, you will be responsible for all the activities related to Team Leading and Customer helpdesk process
Work LocationGurgaon – INDIA
Employment TypeFULL TIME

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Responsibilities

In this role of Management Trainee, you will be responsible for all the activities related to Team Leading and Customer helpdesk process which include:

  • Handling emails, calls, voicemails, social media cases in Afrikaans and English language
  • Handling a team of 04-06 agents
  • Operations management
  • People management
  • Client management

Qualifications

Minimum qualifications

  • Graduate
  • Working experience in medical/pharmaceutical role is preferred but not mandatory;
  • People management experience

Preferred qualifications

  • Experience in Customer helpdesk/ Call center background/ contact center in a customer service environment.
  • Good interpersonal skills
  • Excellent SME knowledge of customer helpdesk process
  • Good knowledge on MS Excel and Word.
  • ERP knowledge like Salesforce will be an added advantage
  • Excellent oral and written communication skills in Afrikaans and English language, the ability to read and interpret documents such as standard operating procedures and speaks effectively and informatively

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Apply Now : Click Here (Genpact Recruitment Drive link)


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